We know how hard it can be buying footwear online - everyone's feet are different and it's super important that you get the right fit for you - especially when you are out on the trail! We want you to have the best Ridgemont experience, as well as correct fitting footwear, so for US customers we offer free returns and exchanges within 30 days from the day your order is delivered. Order a pair, try them on and if they don't fit then just pack them up and follow this link to get your return or exchange started.
Once we receive your original purchase back we will either issue a refund to your original form of payment or process a new order for the exchange. We aim to process all refunds & exchanges within 7 days once the items are received. However, during busy times, this might take slightly longer. We will email a confirmation once the refund/exchange has been made.
If you are after an exchange it may be quicker and more convenient to place a new order as the stock is constantly moving through our warehouses and we can only authorise the exchange once the prginal order has been received.
Returned products must be in new, unused and unworn condition with all the original packaging and tags still attached. We do not accept any items with indications that it has been used. In such cases, the item(s) will be returned to the purchaser, and no refund will be issued.
For faulty, late returns past the 28 day return period or if you’ve received an item that does match what you ordered, please contact us on firstname.lastname@example.org.
If we have dispatched an incorrect item that was not what you ordered we will cover your returns postage as well as free postage on the replacement item.
Please note that we only offer refunds and not exchanges. If you require a different size or color, please return the original item and then re-order the correct item through the website.