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FREQUENTLY ASKED QUESTIONS

ABOUT MY ORDER

WHEN WILL MY ORDER SHIP?

If an item is in stock we aim to ship within 48 hours of receiving your order.
 
If you have placed a pre-order you can find the estimated shipping date below:
 
MONTY HI BURGUNDY/SKY
MONTY LO CHARCOAL/GREY
MONTY LO SLATE/GREY (orders placed before 27th January)
Please accept our apologies but due to the current global crisis there has been a delay with the vessel carrying this shipment. The three styles above are in transit, expected ETA is early March we will update with accurate arrival date.
 
MONTY HI BROWN/FOG
MONTY HI BROWN/ORANGE
MONTY HI OLIVE/TOBACCO
MONTY HI NAVY/SMOKE
MONTY LO BROWN/ORANGE
MONTY LO CHARCOAL GREY
The six styles above are estimated to arrive at the US port in April, a delivery date will be announced shortly.
 
Once we have shipped your order you will receive an email notification with the tracking number. We're terribly sorry for the delays with these shipments, the global shipping system has been heavily affected by the current global situation.

HOW DO I CANCEL MY ORDER?

We're sorry you'd like to cancel your order, please email cs@ridgemontoutfitters.com, If your order has not been shipped they will be able to cancel your order and initiate the refund. Please note refunds can take 10-12 days in busy times.

DO YOU COMBINE SHIPPING?

For pre-ordered items we ship as they arrive into our warehouse, for in stock items we ship together as soon as the order comes through.

PRODUCT INFO

I'm an X size in a different brand what size should I order?

We use an athletic last in our shoes so we recommend you choose the size you wear in a running shoe.

Do you offer wide sizes?

We don't currently offer wide sizes, all of our shoes are standard D width.

Should I size up?

As mentioned above, we recommend choosing the size of shoe you wear in a running shoe. However if you are unsure between two sizes we recommend choosing the larger out of the two if your feet are wide.

DO YOU HAVE A PHYSICAL STORE WHERE I CAN TRY ON YOUR PRODUCTS?

We don't have any physical stores but we do offer free US exchanges and 30 day returns so if the product isn't quite right just send it back to us using our easy to use label generator.

Do you offer women's sizes?

All of our shoes use US men's sizing. Women's sizes are men's +1.5 - so a men's 6 is a women's 7.5. See below for the conversion chart.

RETURNS/EXCHANGES

How do I return OR EXCHANGE my order?

Please visit ridgemontoutfitters.com/pages/returns to start the return process and create your label.

What if you don't have my size when I send my order back to exchange?

Due to the nature of the pre-order process sometimes the entire batch sells out before the stock arrives which means we might not have your size in stock if you need to exchange to a different size. If you are ordering a pre-order project we recommend you order a couple of sizes if you are unsure about the correct size. If you return a pair of shoes to exchange and we don't have your size in stock we may be able to offer you a different shoe in the requested size or alternatively we can reserve a pair from the next batch to arrive.

I pre-ordered, so i placed my order over 30 days ago but have only just received it can i return it.

Yes! The 30 days returns starts from the day we ship your order to you.

I returned my order but I haven't received the exchange/refund.

Refunds and exchanges can take up to 14 days from the date we receive the items back to the warehouse. However it's normally much quicker, once the refund/exchange has been processed you will receive an email.
If your question hasn't been answered please email customer services at: cs@ridgemontoutfitters.com